Mô tả công việc
- Understand customer needs through surveys, interviews, and product usage to understand how we can meet customer demands
- Define a clear plan with short-term wins and mid-term strategic activities through different channels to re-engage and re-convert customers
- Write product and advertising content to communicate product value with customers
- Work with product team to define new features that increase channel growth, retention and customer lifetime value
- Design customer journeys, matching multi-channel communications with each stage of the customer journey
- Define a clear plan with short-term wins and mid-term strategic activities through different channels to re-engage and re-convert customers
- Write product and advertising content to communicate product value with customers
- Work with product team to define new features that increase channel growth, retention and customer lifetime value
- Design customer journeys, matching multi-channel communications with each stage of the customer journey
Yêu Cầu Công Việc
- 3+ years of demonstrated success in digital product growth, increasing retention rates, customer lifetime value and channel development
- 3+ years management experience
- Experience in Leads Management with demonstrated results in increasing retention rates, customer lifetime value and channel development
- Experience with brand messaging & customer communications
- Experience in the education industry is a plus
- High / Intermediate level of written and spoken of English
- 3+ years management experience
- Experience in Leads Management with demonstrated results in increasing retention rates, customer lifetime value and channel development
- Experience with brand messaging & customer communications
- Experience in the education industry is a plus
- High / Intermediate level of written and spoken of English
Ưu tiên với ứng viên
Demonstrated success in digital product growth, increasing retention rates, customer lifetime value and channel development
Tại sao ứng viên nên ứng tuyển vào vị trí này
- International working environment
- 13 month salary, labor and health insurance
- Performance bonuses
- Excellent personal development opportunity in a highly competitive environment
- Possibility of leading other ASEAN markets
- Opportunity to receive stock ownership through equity compensation
- 13 month salary, labor and health insurance
- Performance bonuses
- Excellent personal development opportunity in a highly competitive environment
- Possibility of leading other ASEAN markets
- Opportunity to receive stock ownership through equity compensation
Quy trình phỏng vấn
2 - 3 rounds, with team and senior management
Địa Điểm Làm Việc
C501, Chung Cu Dao Duy Tu, 51 thanh thai, district 10
![[HN] Key Account Manager - Vietnam](https://static.recruitery.co/uploads/images/195e09b8fb754e41a04ee16b5e4424c9_20210615160518.gif)
