Mô tả công việc
1. Lead & Manage a Service Manager Team
- Motivate, animate and encourage good team spirit among the staff (1 to 1, team meetings, reporting, coaching, Team building)
- Answers & contribute to resolve escalation from the team & customer
- Contribute to career plan developement of the team members
2.Customer satisfaction
- Ensure regional CSR KPI improvement
- Interface with the contract owner for quality of service (QoS) and drive Continuous improvement plans
- Help in managing customer demands to ensure maximum satisfaction and to maintain quality & company profitability
3. Drive Service management activities
- Ensure Operation process efficiency (Incident, Problem, Change and Service Request management)
- Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery
- Define and monitor the service level (SLA) commitments in cooperation with Customer
- Organize governance and service committee
4.Reporting
- Lead Service management reporting production
- Set Service management team targets with Asia COO & Asia CO manager.
- Report to the ASIA BOD
5. Ambassador for Linkbynet (LBN) Spirit ©
- Share Linkbynet success experience & legacy
- Be LBN spirit ambassador
- Relay the local & regional messages & strategy
- Ease the inter-site communication/cross cultural aspects
6.Multi-dimensional expertise
- Contribute to Presales
- Support & Responsible in case of escalation in production in case of Incident/Crisis impacting the service level agreement
- Crisis management for major situation related to customer in his scope
- Interact with senior management and external groups for planning and budgeting purposes.
- Identifies opportunities to improve operational efficiency and productivity.
- Motivate, animate and encourage good team spirit among the staff (1 to 1, team meetings, reporting, coaching, Team building)
- Answers & contribute to resolve escalation from the team & customer
- Contribute to career plan developement of the team members
2.Customer satisfaction
- Ensure regional CSR KPI improvement
- Interface with the contract owner for quality of service (QoS) and drive Continuous improvement plans
- Help in managing customer demands to ensure maximum satisfaction and to maintain quality & company profitability
3. Drive Service management activities
- Ensure Operation process efficiency (Incident, Problem, Change and Service Request management)
- Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery
- Define and monitor the service level (SLA) commitments in cooperation with Customer
- Organize governance and service committee
4.Reporting
- Lead Service management reporting production
- Set Service management team targets with Asia COO & Asia CO manager.
- Report to the ASIA BOD
5. Ambassador for Linkbynet (LBN) Spirit ©
- Share Linkbynet success experience & legacy
- Be LBN spirit ambassador
- Relay the local & regional messages & strategy
- Ease the inter-site communication/cross cultural aspects
6.Multi-dimensional expertise
- Contribute to Presales
- Support & Responsible in case of escalation in production in case of Incident/Crisis impacting the service level agreement
- Crisis management for major situation related to customer in his scope
- Interact with senior management and external groups for planning and budgeting purposes.
- Identifies opportunities to improve operational efficiency and productivity.
Yêu Cầu Công Việc
- BSc/MSc in Computer Science & Engineering or in business administration
- At least 5 years managing service contract in IT infrastructure
- Fluency in written and spoken English language is a must.
- Service management experience
- Comprehensive knowledge in IT Infrastructure Production environment
- ITIL V3 Foundation
- At least 5 years managing service contract in IT infrastructure
- Fluency in written and spoken English language is a must.
- Service management experience
- Comprehensive knowledge in IT Infrastructure Production environment
- ITIL V3 Foundation
Ưu tiên với ứng viên
- PMI is a plus
- Experienced in Cloud based environment like AWS, Azure, AliCloud, etc is a plus
- Experienced in Cloud based environment like AWS, Azure, AliCloud, etc is a plus
Tại sao ứng viên nên ứng tuyển vào vị trí này
- Dynamic and young work force
- Great working environment (music band, gym, relax corners, PS4, Baby foot, ping-pong table etc.)
- 13-month salary
- Quarterly evaluations and performance bonus
- Allowances (lunch, parking, OT, on-call etc.)
- Team activities (CSR, team buildings, company trips, monthly birthdays etc.
- Great working environment (music band, gym, relax corners, PS4, Baby foot, ping-pong table etc.)
- 13-month salary
- Quarterly evaluations and performance bonus
- Allowances (lunch, parking, OT, on-call etc.)
- Team activities (CSR, team buildings, company trips, monthly birthdays etc.
Quy trình phỏng vấn
2 rounds F2F
Địa Điểm Làm Việc
285 Cách Mạng Tháng Tám, Phường 12, Quận 10, Hồ Chí Minh, Vietnam
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