Mô tả công việc
Daily
• Daily Monitoring, Controlling & checking the working of the agents, on the floor.
• Ensuring daily productivity targets, for all agents are met.
• Daily Briefing for the agents.
• Ensure Agents follow guidelines, SOP & Quality Control.
• Coaching, mentoring of the low-performing agents.
• Review performance by agents.
Weekly
• Review performance of every Collection team member
• Review result for QC collection team
Monthly
• Finalize performance collection overall base on (break down per desk)
• Compile report performance collection
• Prepare incentive calculation based on performance and scheme
• Prepare overtime to propose for desk collection, admin support
• Coaching low-performance desk collection team member
• Daily Monitoring, Controlling & checking the working of the agents, on the floor.
• Ensuring daily productivity targets, for all agents are met.
• Daily Briefing for the agents.
• Ensure Agents follow guidelines, SOP & Quality Control.
• Coaching, mentoring of the low-performing agents.
• Review performance by agents.
Weekly
• Review performance of every Collection team member
• Review result for QC collection team
Monthly
• Finalize performance collection overall base on (break down per desk)
• Compile report performance collection
• Prepare incentive calculation based on performance and scheme
• Prepare overtime to propose for desk collection, admin support
• Coaching low-performance desk collection team member
Yêu Cầu Công Việc
• Experience as team leader or supervisor collection, at least for 2 year
• Good knowledge of collection
• Good leadership can build and lead a team
• Can read collection reports
• Good understanding of control, monitoring, and coaching
• Able to speak English min. passive
• Able to work under pressure and target
• Good knowledge of collection
• Good leadership can build and lead a team
• Can read collection reports
• Good understanding of control, monitoring, and coaching
• Able to speak English min. passive
• Able to work under pressure and target
Ưu tiên với ứng viên
Require English proficiency to work with our team in Singapore and Jakarta.
Tại sao ứng viên nên ứng tuyển vào vị trí này
Starting with instant e-commerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, which integrates at merchant checkout, qualifies e-commerce buyers for instant e-commerce purchase financing at rates, which are much lower than consumer finance companies. We do this by using breakthrough technology and science to unlock unprecedented insights about credit risk and fraud from multiple data sources: phone, social networks, telco, financial, and location data.
• Learn from the best:
+ CEO - previously, cofounder of APAC's leading independent digital media and technology company with 300 employees, $70m+ venture capital raised
+ CTO - 15 years of experiences in consumer products
• We convert our industry-leading research and knowledge into your power. This is the best place to gain your knowledge and experience in fintech technologies.
• Excellent and competitive salary package
• Opportunities to gain hands-on experience in cutting-edge technologies.
• Salary review based on performance upon request.
• Insurance provided
• Unlimited potential for career growth because we are fast-growing.
We are one of the fastest-growing fintech companies in SEA. The company has raised more than US$100m in VC funding from top investors and has won multiple awards: top 100 fintech globally, #1 fintech startup in SEA, and top 30 global startups by Google.
• Learn from the best:
+ CEO - previously, cofounder of APAC's leading independent digital media and technology company with 300 employees, $70m+ venture capital raised
+ CTO - 15 years of experiences in consumer products
• We convert our industry-leading research and knowledge into your power. This is the best place to gain your knowledge and experience in fintech technologies.
• Excellent and competitive salary package
• Opportunities to gain hands-on experience in cutting-edge technologies.
• Salary review based on performance upon request.
• Insurance provided
• Unlimited potential for career growth because we are fast-growing.
We are one of the fastest-growing fintech companies in SEA. The company has raised more than US$100m in VC funding from top investors and has won multiple awards: top 100 fintech globally, #1 fintech startup in SEA, and top 30 global startups by Google.
Quy trình phỏng vấn
(1) Interview with HR and Head of Collection; (2) Interview with Country Head
Địa Điểm Làm Việc
HCM
