Mô tả công việc
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers’ accounts
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Analyze relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers’ accounts
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Analyze relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs
Yêu Cầu Công Việc
Education and Experience
- Relevant bachelor's degree
- Customer service experience with at least 3 years
- Supervisory experience
- In-depth knowledge of customer service principles and practices
- In-depth knowledge of customer service software, databases and CRM tools
- Current with relevant technology trends and applications
- Proficiency in MS Office applications
- Experience in use of social media platforms
- Product knowledge
Key Skills and Competencies
- Communication skills
- Customer service focus
- Supervisory skills
- Problem analysis and problem-solving
- Decision-making
- Planning and organizing
- Initiative
- Flexibility
- Presentation skills
- Stress tolerance
- Relevant bachelor's degree
- Customer service experience with at least 3 years
- Supervisory experience
- In-depth knowledge of customer service principles and practices
- In-depth knowledge of customer service software, databases and CRM tools
- Current with relevant technology trends and applications
- Proficiency in MS Office applications
- Experience in use of social media platforms
- Product knowledge
Key Skills and Competencies
- Communication skills
- Customer service focus
- Supervisory skills
- Problem analysis and problem-solving
- Decision-making
- Planning and organizing
- Initiative
- Flexibility
- Presentation skills
- Stress tolerance
Ưu tiên với ứng viên
Ưu tiên ứng viên làm ở lĩnh vực sản phẩm/kinh doanh đa cấp
Tại sao ứng viên nên ứng tuyển vào vị trí này
- Competitive salary + Bonus
- Other benefits based on VN labor laws
- Other benefits based on VN labor laws
Quy trình phỏng vấn
2 vòng: 1 vòng qua điện thoại bởi phòng HR -> Vòng 2: 1 vòng qua chị Founder Representative bên Nga (pv qua skype)
Thông tin thêm
địa điểm làm việc: Số 47 Nguyễn Tuân, Nguyễn Trãi, Thanh Xuân
Địa Điểm Làm Việc
HN, HCM
![[HN] Key Account Manager - Vietnam](https://static.recruitery.co/uploads/images/195e09b8fb754e41a04ee16b5e4424c9_20210615160518.gif)
