Mô tả công việc
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team’s targets
- Keep records of issues/problem for further investigation from functional teams
- Follow communication procedures, guidelines and policies
- Work with managers on the customer feedback
- Other tasks as assigned by Manager
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team’s targets
- Keep records of issues/problem for further investigation from functional teams
- Follow communication procedures, guidelines and policies
- Work with managers on the customer feedback
- Other tasks as assigned by Manager
Yêu Cầu Công Việc
- At least 3 years experience with same position
- Excellent interpersonal skills
- Good English communication skills are required
- Good computer skills (familiar with MS Office & Google applications)
- Familiar with Telegram Group/Channel Announcement, Discord, Twitter
- Attention to details and desire to learn
- High sense of responsibility and enthusiasm
- Ability to work fast and independently
- Flexible, adaptable to new changes
- Ready to work overtime in some situations
- Excellent interpersonal skills
- Good English communication skills are required
- Good computer skills (familiar with MS Office & Google applications)
- Familiar with Telegram Group/Channel Announcement, Discord, Twitter
- Attention to details and desire to learn
- High sense of responsibility and enthusiasm
- Ability to work fast and independently
- Flexible, adaptable to new changes
- Ready to work overtime in some situations
Ưu tiên với ứng viên
- Experience in device/application troubleshooting is highly preferable
- Familiar with blockchain, cryptocurrencies trading are preferred
- Familiar with blockchain, cryptocurrencies trading are preferred
Tại sao ứng viên nên ứng tuyển vào vị trí này
- Attractive compensation and training on the latest technologies and trends in blockchain, de-fi, etc.
- Working in friendly and supportive environment, where you are trusted and empowered
- Working with a dynamic and talented team who have worked in global tech giants
- Working in friendly and supportive environment, where you are trusted and empowered
- Working with a dynamic and talented team who have worked in global tech giants
Quy trình phỏng vấn
Phỏng vấn 2 vòng
Địa Điểm Làm Việc
Lầu 3, 12B Nguyễn Hữu Cảnh, phường 19, quận Bình Thạnh, HCM.
![[HN] Key Account Manager - Vietnam](https://static.recruitery.co/uploads/images/195e09b8fb754e41a04ee16b5e4424c9_20210615160518.gif)
