Mô tả công việc
- Responsible for designing and building solutions to meet customer needs according to the customer journey from the beginning to the end, ensuring the positioning values in line with selected CVP.
- Manage the whole process in a loop, go through from stages (1) Solution Design; (2) Solution Development; (3) Testing, trial; (4) Marketing; (5) Evaluation; (6) Solution Adjustment ...
- Responsible for PnL & business efficiency of solution group assigned in each period.
1. Responsible for designing solutions according to customers' journey.
- Identify journey and design solutions to meet customer needs according to lifecycle.
- Draw up the solution delivery procedures to the customer, administer the solution delivery plan to the customer according to the designed process.
- Develop product requirements and manage end-to-end product delivery including customer portrait identification & pain-point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.
- Mainly responsible for managing the outcome of training and coaching programs to improve the capacity of consultants in order to deeply understand the solutions before providing for customers.
- Responsible for PnL & business efficiency of solution group assigned in each period...
2. Backlog management and Agile operation model setup
- Set the goals of each solution; guide the team to interact and implement the solution based on the established process.
- Build Agile working rhythm including daily stand-ups, iteration planning, sprint reviews, and drive sprints...
- Develop solutions based on product requirements; Manage the entire end-to-end process from concept to solution delivery to customers ...
- Prioritize product backlog; responsible for orienting and selecting MVP portfolio that is a priority to implement in each period.
3. Stakeholder management
- Interface with stakeholders to understand pain points and gather inputs from data specialists to derive features development and enhancements on product...
- Manage goals and expectation for every solution in each period;
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.
- Manage the whole process in a loop, go through from stages (1) Solution Design; (2) Solution Development; (3) Testing, trial; (4) Marketing; (5) Evaluation; (6) Solution Adjustment ...
- Responsible for PnL & business efficiency of solution group assigned in each period.
1. Responsible for designing solutions according to customers' journey.
- Identify journey and design solutions to meet customer needs according to lifecycle.
- Draw up the solution delivery procedures to the customer, administer the solution delivery plan to the customer according to the designed process.
- Develop product requirements and manage end-to-end product delivery including customer portrait identification & pain-point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.
- Mainly responsible for managing the outcome of training and coaching programs to improve the capacity of consultants in order to deeply understand the solutions before providing for customers.
- Responsible for PnL & business efficiency of solution group assigned in each period...
2. Backlog management and Agile operation model setup
- Set the goals of each solution; guide the team to interact and implement the solution based on the established process.
- Build Agile working rhythm including daily stand-ups, iteration planning, sprint reviews, and drive sprints...
- Develop solutions based on product requirements; Manage the entire end-to-end process from concept to solution delivery to customers ...
- Prioritize product backlog; responsible for orienting and selecting MVP portfolio that is a priority to implement in each period.
3. Stakeholder management
- Interface with stakeholders to understand pain points and gather inputs from data specialists to derive features development and enhancements on product...
- Manage goals and expectation for every solution in each period;
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.
Yêu Cầu Công Việc
- Graduated with Bachelor degree in Economics / Finance / Banking
- Experience: 5-7 years in management, a good understanding of customer segment and retail banking solutions (payment/ investment/wealth/ lending)
- Knowledgeable about Techcombank system
- Knowledgeable about retail products/services
- Understand the regulations / operational procedures in the Retail Banking Group
- English requirement: at least 650 TOEIC
- Experience: 5-7 years in management, a good understanding of customer segment and retail banking solutions (payment/ investment/wealth/ lending)
- Knowledgeable about Techcombank system
- Knowledgeable about retail products/services
- Understand the regulations / operational procedures in the Retail Banking Group
- English requirement: at least 650 TOEIC
Tại sao ứng viên nên ứng tuyển vào vị trí này
We always strive to attract, develop, engage and retain employees with our best. We believe "people" is the most valuable resource so that we provide all eligible team members with a comprehensive set of benefits designed to protect their physical and financial health. It includes but not limited to:
- Health Plans;
- Financial wellness;
- Paid time off;
- Flexible schedule;
- Engagement activities;
- Modern facilities
You will grow with Techcombank by having the opportunity to learn from top experts from across the world.
Techcombank provides a rewarding remuneration structure that commensurates with your achievement and contribution;
Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year:
- Company anniversary,
- Team building,
- Active Saturday Off,
- Year-End Party, etc.
- Health Plans;
- Financial wellness;
- Paid time off;
- Flexible schedule;
- Engagement activities;
- Modern facilities
You will grow with Techcombank by having the opportunity to learn from top experts from across the world.
Techcombank provides a rewarding remuneration structure that commensurates with your achievement and contribution;
Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year:
- Company anniversary,
- Team building,
- Active Saturday Off,
- Year-End Party, etc.
Quy trình phỏng vấn
2-3 rounds of Interview with Manager > Head
Thông tin thêm
- Địa điểm làm việc: Bà Triệu hoặc Trần Duy Hưng, Hà Nội
- Product Owner tuyển cho 2 team sau:
+ Team 1 - chuyên về card development, nghiên cứu phân khúc khách hàng mass > nghiên cứu dòng thẻ cho từng phân khúc, làm với bộ phận marketing, operations, …
+ Team 2 - quản lý card portfolio management (làm về loyalty)
- Vị trí này sẽ thuộc Retail Banking Group - thiết kế hành trình của khách hàng (khảo sát KH > nghiên cứu, đề xuất giải pháp > training, commercialize > chuyển về team bán và phân phối.
- Open cho người Việt tại nước ngoài nhưng với điều kiện trước đó đã làm việc tại VN rồi, hiểu về market, segment, client tại Việt Nam chứ không phải người Việt ra nước ngoài định cư lâu dài
- Lý do mà ứng viên thường bị từ chối là gì?
+ CV thuần về IT, không có kinh nghiệm làm Product Development
+ Ứng viên đến từ ngân hàng local (không có tư duy về thiết kế giải pháp, agile, thay vì lấy khách hàng làm trọng tâm, họ sẽ đi theo cách truyền thống: xem ngân hàng đối thủ có sản phẩm gì thì làm theo)
+ Không có kinh nghiệm thiết kế CVP khách hàng, chưa có kinh nghiệm triển khai Agile
+ Khả năng tiếng Anh không thành thạo
+ Chỉ có kinh nghiệm vận hành
+ Ứng viên không willing relocate tại Hà Nội
- Prefer Citibank/ VPBank/ VIB nhưng vẫn open to meet với ứng viên thật sự tốt
- Cần tiếng anh giao tiếp tốt
- Product Owner tuyển cho 2 team sau:
+ Team 1 - chuyên về card development, nghiên cứu phân khúc khách hàng mass > nghiên cứu dòng thẻ cho từng phân khúc, làm với bộ phận marketing, operations, …
+ Team 2 - quản lý card portfolio management (làm về loyalty)
- Vị trí này sẽ thuộc Retail Banking Group - thiết kế hành trình của khách hàng (khảo sát KH > nghiên cứu, đề xuất giải pháp > training, commercialize > chuyển về team bán và phân phối.
- Open cho người Việt tại nước ngoài nhưng với điều kiện trước đó đã làm việc tại VN rồi, hiểu về market, segment, client tại Việt Nam chứ không phải người Việt ra nước ngoài định cư lâu dài
- Lý do mà ứng viên thường bị từ chối là gì?
+ CV thuần về IT, không có kinh nghiệm làm Product Development
+ Ứng viên đến từ ngân hàng local (không có tư duy về thiết kế giải pháp, agile, thay vì lấy khách hàng làm trọng tâm, họ sẽ đi theo cách truyền thống: xem ngân hàng đối thủ có sản phẩm gì thì làm theo)
+ Không có kinh nghiệm thiết kế CVP khách hàng, chưa có kinh nghiệm triển khai Agile
+ Khả năng tiếng Anh không thành thạo
+ Chỉ có kinh nghiệm vận hành
+ Ứng viên không willing relocate tại Hà Nội
- Prefer Citibank/ VPBank/ VIB nhưng vẫn open to meet với ứng viên thật sự tốt
- Cần tiếng anh giao tiếp tốt
Địa Điểm Làm Việc
Hà Nội / HCM
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