Mô tả công việc
Key Responsibilities:
- Drive positive experience through expert moderation and engagement on social channels and chat platforms, such as Telegram.
- Foster peer-to-peer engagement, while providing quality responses.
- Provide technical expertise in a way that is comprehensive yet easy to understand.
- Support incoming people to land in the most appropriate channels and communities within our ecosystem.
- Communicate & support brand ambassadors and influencers.
- Perform social media listening & sentiment analysis.
Typical Tasks:
- Collaborate to create and review content with other team members.
- Post content on various channels.
- Perform social media listening & sentiment analysis.
- Respond to questions and encourage dialogue.
- Drive positive experience through expert moderation and engagement on social channels and chat platforms, such as Telegram.
- Foster peer-to-peer engagement, while providing quality responses.
- Provide technical expertise in a way that is comprehensive yet easy to understand.
- Support incoming people to land in the most appropriate channels and communities within our ecosystem.
- Communicate & support brand ambassadors and influencers.
- Perform social media listening & sentiment analysis.
Typical Tasks:
- Collaborate to create and review content with other team members.
- Post content on various channels.
- Perform social media listening & sentiment analysis.
- Respond to questions and encourage dialogue.
Yêu Cầu Công Việc
- At least 3 years of experience in moderating communities
- Excellent English communication skills
- Technical knowledge (especially of distributed systems)
- Must be able to write clearly and concisely
- Ability to receive and respond to criticism, complaints and upset with composure and hospitality
- Ability to recognise framing and interpretation and redirect conversations into new frames
- Excellent English communication skills
- Technical knowledge (especially of distributed systems)
- Must be able to write clearly and concisely
- Ability to receive and respond to criticism, complaints and upset with composure and hospitality
- Ability to recognise framing and interpretation and redirect conversations into new frames
Ưu tiên với ứng viên
- Ability to deal with ambiguity and changing situations
- Able to deliver based on short deadlines and multitask
- Expect this role to grow and adapt as the project grows
- Humor, fun and creativity
- Able to deliver based on short deadlines and multitask
- Expect this role to grow and adapt as the project grows
- Humor, fun and creativity
Tại sao ứng viên nên ứng tuyển vào vị trí này
- Competitive salary + ESOP/token
- Collaborative and inspiring culture
- Flexible work schedules and vacation
- Collaborative and inspiring culture
- Flexible work schedules and vacation
Quy trình phỏng vấn
2 rounds with hiring manager
Địa Điểm Làm Việc
Số 1, Đinh Lễ, Quận Hoàn Kiếm, Hà Nội
