Mô tả công việc
The ProSpark Implementation Manager oversees a number of key responsibilities within cross-functional departments, including executive leadership, to best align projects with overall business objectives. He/She enables the delivery of high-quality learning solutions and services to the client and its end users. This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the Technology team to achieve those expectations to a high standard. You need to have the proven capability to lead teams and manage multiple groups.
This is a remote position that can be done anywhere. However, in cases where physical presence is required to effectively implement the project, the candidate must agree to attend to client requirements in-person to ensure seamless delivery and demonstrate quality service that ProSpark adheres to.
● Analyze product specifications and create Project Timelines according to client requirements, collaborating with the key personnel in technology and infrastructure teams
● Form initial scope assessments, define work plans and roadmaps and oversee groups executing implementation plans
● Ensure the project runs according to the project timeline; monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
● Ensure that training is in place to educate clients and/or their users on how to use the platform
● Monitor all implementation requests and communicate them to the technology team for proper action
● Monitor deployed learning systems past roll out and create reports detailing insights and potential improvements for future initiatives
● Drive internal and client review meetings covering performance, service improvements, quality, and processes
● Analysis/Solution Generation – Resolve complex, non-routine problems & issues where no precedent has been established or exist
● Translate business objectives into a set of capabilities and features to be implemented: Analyze high-level business requirements & determine what existing capabilities need to be enhanced or developed for client implementation. Surface up or escalate deviations from the norm or standard.
● Customer liaison, relationship building, and communications – Build rapport and working relationships with associates from other departments and our business partners
● Perform ad-hoc gap analysis & solutions to solve implementation challenges while maximizing the use of the existing portfolio of capabilities and feature
This is a remote position that can be done anywhere. However, in cases where physical presence is required to effectively implement the project, the candidate must agree to attend to client requirements in-person to ensure seamless delivery and demonstrate quality service that ProSpark adheres to.
● Analyze product specifications and create Project Timelines according to client requirements, collaborating with the key personnel in technology and infrastructure teams
● Form initial scope assessments, define work plans and roadmaps and oversee groups executing implementation plans
● Ensure the project runs according to the project timeline; monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
● Ensure that training is in place to educate clients and/or their users on how to use the platform
● Monitor all implementation requests and communicate them to the technology team for proper action
● Monitor deployed learning systems past roll out and create reports detailing insights and potential improvements for future initiatives
● Drive internal and client review meetings covering performance, service improvements, quality, and processes
● Analysis/Solution Generation – Resolve complex, non-routine problems & issues where no precedent has been established or exist
● Translate business objectives into a set of capabilities and features to be implemented: Analyze high-level business requirements & determine what existing capabilities need to be enhanced or developed for client implementation. Surface up or escalate deviations from the norm or standard.
● Customer liaison, relationship building, and communications – Build rapport and working relationships with associates from other departments and our business partners
● Perform ad-hoc gap analysis & solutions to solve implementation challenges while maximizing the use of the existing portfolio of capabilities and feature
Yêu Cầu Công Việc
● Only recruit Filipino in Philippines
● Bachelor's Degree or Master's Degree in any of the following fields, or similar:
- Business IT
- Business Systems Engineering
- Business Administration
- Information Technology
- Computer Science
● At least 5 years of experience in fast-paced project management or supervisory role, including experience successfully leading teams
● Have knowledge of productivity tools and software
● Able to demonstrate initiative and a proactive approach to daily tasks
● Strong English communication skills
● With demonstrated leadership and presentation skills
● Excellent customer facing/customer service skills
● Able to work under pressure and meet deadlines
● Able to demonstrate a high degree of flexibility including shift and out of hours working
● Willing to do client meetings when necessary
● Bachelor's Degree or Master's Degree in any of the following fields, or similar:
- Business IT
- Business Systems Engineering
- Business Administration
- Information Technology
- Computer Science
● At least 5 years of experience in fast-paced project management or supervisory role, including experience successfully leading teams
● Have knowledge of productivity tools and software
● Able to demonstrate initiative and a proactive approach to daily tasks
● Strong English communication skills
● With demonstrated leadership and presentation skills
● Excellent customer facing/customer service skills
● Able to work under pressure and meet deadlines
● Able to demonstrate a high degree of flexibility including shift and out of hours working
● Willing to do client meetings when necessary
Ưu tiên với ứng viên
- Ideally with startup experience
Tại sao ứng viên nên ứng tuyển vào vị trí này
ProSpark offers candidates an opportunity to work in the dynamic and fascinating environment of technology, with a global footprint. As a Learning Management Solutions company, ProSpark believes each individual can future-proof their careers by leveraging on their organization’s development programs.
- We offer an exciting and rewarding opportunity to join a fast-growing company, known for breaking new grounds to be a key thought and execution leader in providing comprehensive customized solutions to support the learning and development needs of students, employees, etc., working directly with the leadership team.
- Performance Bonuses, Leave Credits
- Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
- You get to work in a very dynamic environment and be part of an international team
- You will be involved in developing brand-new products from scratch alongside a talented team
- We offer an exciting and rewarding opportunity to join a fast-growing company, known for breaking new grounds to be a key thought and execution leader in providing comprehensive customized solutions to support the learning and development needs of students, employees, etc., working directly with the leadership team.
- Performance Bonuses, Leave Credits
- Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
- You get to work in a very dynamic environment and be part of an international team
- You will be involved in developing brand-new products from scratch alongside a talented team
Quy trình phỏng vấn
2-3 rounds
Thông tin thêm
- Total members in Indonesia: 30 people
- Total members in Philippines: 12 people
- Number of existing Implementation members: 3
- Only recruit local candidates who are based in the Philippines. Not recruit ex-pats who are based out of the Philippines
- Working hours: At least 40 hours per week, 9am to 6pm Mon-Fri, Philippine Hours
- Total members in Philippines: 12 people
- Number of existing Implementation members: 3
- Only recruit local candidates who are based in the Philippines. Not recruit ex-pats who are based out of the Philippines
- Working hours: At least 40 hours per week, 9am to 6pm Mon-Fri, Philippine Hours
Địa Điểm Làm Việc
Meeting ID: 505 142 9747 Passcode: zoomers Location: https://zoom.us/j/5051429747
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