Mô tả công việc
The Operational Service Manager is responsible for providing non-transactional services, supports, programs to both customer/client/partner and internal parties, that enable and complement the excellent products and services of the company;
by initiating and delivering multiple workstreams, programs, and project;
The position needs to secure and monitor the daily operations of the Operational Service division; to provide leadership and guidance to the subordinates to ensure both the service deliveries and the division’s stability and development.
- Achieving the Operational Service OKR and KPI are given by the company management board;
- Developing the ability and capability of the unit to meet the business requirement, ensure the scalability of the services;
- Be responsible for customer/client programs, including promotions, gifts, events, care campaigns...
- Be responsible for service-related procurement, inventory management;
- Setting-up, coordinating, controlling service-related logistics, delivery via 3PL;
- Providing client success services to PG merchants, including onboarding support, training, knowledge sharing...
- Be the active contributor to the research and development of the products, app features, services, customer-related policies, and processes.
- Monitoring and optimizing the productivity of the unit.
- Monitoring the budget of the division as a cost center.
- Other assigned programs and initiatives.
by initiating and delivering multiple workstreams, programs, and project;
The position needs to secure and monitor the daily operations of the Operational Service division; to provide leadership and guidance to the subordinates to ensure both the service deliveries and the division’s stability and development.
- Achieving the Operational Service OKR and KPI are given by the company management board;
- Developing the ability and capability of the unit to meet the business requirement, ensure the scalability of the services;
- Be responsible for customer/client programs, including promotions, gifts, events, care campaigns...
- Be responsible for service-related procurement, inventory management;
- Setting-up, coordinating, controlling service-related logistics, delivery via 3PL;
- Providing client success services to PG merchants, including onboarding support, training, knowledge sharing...
- Be the active contributor to the research and development of the products, app features, services, customer-related policies, and processes.
- Monitoring and optimizing the productivity of the unit.
- Monitoring the budget of the division as a cost center.
- Other assigned programs and initiatives.
Yêu Cầu Công Việc
- 3+ yrs in customer success, business operations, general management, or related functions;
- 1+ yrs in managemental position, managed 3+ people;
- Experienced in e-commerce/digital-product/banking/platform or company that serves 100K+ users.
- Required professional skills
+ Team management;
- Business Operations;
- Project Management;
- Customer Success;
- Research and Training;
Required soft skills
- Good problem-solving;
- Excellent time-management;
- Excellent negotiation;
- Good account management;
- Self-motivation and team-motivation;
- Cross-levels and cross-parties collaboration.
Education requirements: BS/BA up - No specific major requirement.
Language requirements:
- Vietnamese: native
- English: working proficiency
Personal qualities:
- Great sense of responsibility;
- Common-sense and Result-driven;
- Open-minded and adaptive;
- 1+ yrs in managemental position, managed 3+ people;
- Experienced in e-commerce/digital-product/banking/platform or company that serves 100K+ users.
- Required professional skills
+ Team management;
- Business Operations;
- Project Management;
- Customer Success;
- Research and Training;
Required soft skills
- Good problem-solving;
- Excellent time-management;
- Excellent negotiation;
- Good account management;
- Self-motivation and team-motivation;
- Cross-levels and cross-parties collaboration.
Education requirements: BS/BA up - No specific major requirement.
Language requirements:
- Vietnamese: native
- English: working proficiency
Personal qualities:
- Great sense of responsibility;
- Common-sense and Result-driven;
- Open-minded and adaptive;
Ưu tiên với ứng viên
- Procurement;
- Delivery Management;
- Budget Management;
- Data analytics (basic+);
- Good at self-control;
- Working under pressure;
- Lifetime learner
- Delivery Management;
- Budget Management;
- Data analytics (basic+);
- Good at self-control;
- Working under pressure;
- Lifetime learner
Tại sao ứng viên nên ứng tuyển vào vị trí này
- Competitive salary
- Allowances: Company policy
- Provided equipment: Standard laptop
- Software/access: Gsuite, Asana, Vidiva Ops
- Allowances: Company policy
- Provided equipment: Standard laptop
- Software/access: Gsuite, Asana, Vidiva Ops
Quy trình phỏng vấn
P+2 (direct manager and the next superior) -> CEO (test - given by the direct manager)
Địa Điểm Làm Việc
Tầng 22, Lim Tower 3, 29A Nguyễn Đình Chiểu, Phường Đa Kao, Quận 1 Thành phố Hồ Chí Minh
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