Mô tả công việc
We are looking for a results-driven operations manager to be responsible for the overall convenience store chain management. The successful candidate needs to be able to enhance customer satisfaction, meet sales and profitability goals and manage staffs effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or store management. Operations manager’s responsibilities may include supervising store managers.
- Create and implement the company’s operations policies
- Analyze data from shipping and delivery processes to solve bottlenecks and other issues
- Monitor logistics to make sure they run smoothly
- Maintain and manage supply chain inventory and records
- Find cost-effective solutions for supply chain processes
- Resolve issues that come up during daily operations (e.g. delays in delivery, accidents)
- Ensure supply chain processes & policies meet legal requirements and standards
- Communicate and negotiate with suppliers and vendors to land more profitable deals
- Ensure high operations standards by training, motivating, mentoring and providing feedback to store assistants and managers
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Deal with all issues that arise from staffs or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
- Create and implement the company’s operations policies
- Analyze data from shipping and delivery processes to solve bottlenecks and other issues
- Monitor logistics to make sure they run smoothly
- Maintain and manage supply chain inventory and records
- Find cost-effective solutions for supply chain processes
- Resolve issues that come up during daily operations (e.g. delays in delivery, accidents)
- Ensure supply chain processes & policies meet legal requirements and standards
- Communicate and negotiate with suppliers and vendors to land more profitable deals
- Ensure high operations standards by training, motivating, mentoring and providing feedback to store assistants and managers
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Deal with all issues that arise from staffs or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
Yêu Cầu Công Việc
- Minimum 3 years management experience (to include hiring, training, evaluating, coaching, firing staff)
- Minimum 2 years of experience as an operations manager or relevant roles for supply chain/convenience store
- Computer skills: Proficiency with Microsoft Office (Word, Excel) and Internet applications required
- Powerful leading skills and business orientation
- Customer management skills
- Good communication and interpersonal skills
- BS degree in Business Administration or relevant field
- Minimum 2 years of experience as an operations manager or relevant roles for supply chain/convenience store
- Computer skills: Proficiency with Microsoft Office (Word, Excel) and Internet applications required
- Powerful leading skills and business orientation
- Customer management skills
- Good communication and interpersonal skills
- BS degree in Business Administration or relevant field
Tại sao ứng viên nên ứng tuyển vào vị trí này
- Competitive salary depending on experience
- Annual Bonus
- Travel and Phone Allowance
- Standard medical benefits and bonus package for all full time and long serving employees in our group
- Annual Bonus
- Travel and Phone Allowance
- Standard medical benefits and bonus package for all full time and long serving employees in our group
Quy trình phỏng vấn
1 phone screening and 2 rounds of interviews
Thông tin thêm
1. The CEO is a director of 4 companies and hence needing the special assistant to assist him in managing his group of companies. She/He will be parked under JJLO for now for simple structuring.
The operations manager will be parked under the convenience store project but that is still being incorporated.
2. Team size: Small for now, but will be big.
3. Our main services/product:
- Convenience Store Chain
- General Trading
- Alcohol Distribution
- F&B
4. Operations Manager will manage 8-20
5. Operations Manager will report directly to CEO
6. Special notice for Operations Manager: Experience in an actual convenience store chain and understanding how to create policies is important. Recruit local Vietnamese only, no foreigners. That’s all
7. Interviewing process: 1 phone screening and 2 rounds of interviews.
8. Key benefits: We have the standard medical benefits and bonus package for all full time and long serving employees in our group. Phone and Transport allowance depending on the role etc.
9. Career path: Plenty of opportunities as we run several businesses in Vietnam, Thailand, Malaysia and Singapore.
- For the operations manager, as we are planning to launch a chain, there are plenty of opportunities for this as well. Operations will be massive once we grow to more than 100 stores, nationwide.
10. Working hours
- For operations Manager: Generally 9am-6pm, 5.5 working days, but we're looking for someone hands on especially during our launch phase.
13. Office in D1 (we are moving in January, so CEO can share the location with the candidate once they are successful)
This person will be expected to travel to the branches and stores whenever necessary.
The operations manager will be parked under the convenience store project but that is still being incorporated.
2. Team size: Small for now, but will be big.
3. Our main services/product:
- Convenience Store Chain
- General Trading
- Alcohol Distribution
- F&B
4. Operations Manager will manage 8-20
5. Operations Manager will report directly to CEO
6. Special notice for Operations Manager: Experience in an actual convenience store chain and understanding how to create policies is important. Recruit local Vietnamese only, no foreigners. That’s all
7. Interviewing process: 1 phone screening and 2 rounds of interviews.
8. Key benefits: We have the standard medical benefits and bonus package for all full time and long serving employees in our group. Phone and Transport allowance depending on the role etc.
9. Career path: Plenty of opportunities as we run several businesses in Vietnam, Thailand, Malaysia and Singapore.
- For the operations manager, as we are planning to launch a chain, there are plenty of opportunities for this as well. Operations will be massive once we grow to more than 100 stores, nationwide.
10. Working hours
- For operations Manager: Generally 9am-6pm, 5.5 working days, but we're looking for someone hands on especially during our launch phase.
13. Office in D1 (we are moving in January, so CEO can share the location with the candidate once they are successful)
This person will be expected to travel to the branches and stores whenever necessary.
Địa Điểm Làm Việc
Landmark 2, Vinhome Central Park, 208 Nguyen Huu Canh, Binh Thanh District , HCMC
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