![[Indo] Call Centre Supervisor/Manager](https://static.recruitery.co/uploads/images/ec015e8079fd439db759d02dd8a7cd84_20201105114215.jpg)
Mô tả công việc
• Oversee Call Center and Customer Service operations, and strategies
• Groom, lead, and mentor team of Call Center agents.
• Develop, implement, train, and manage entire end-to-end customer experience. Our customers include end consumers, corporate clients, and our important driver partners.
• Overhaul existing CS systems, processes, and scripts to bring our CS operations to the next level
• Monitor and report on all CS KPIs
• Provide standard Call-center support and client operations support.
• Work with internal departments to ensure operations are running smoothly
• Work closely with all teams to ensure overall organization success, including Operations, Driver Community, Marketing, Sales, Product, and Finance on all aspects of Singapore operations.
• Potentially work across multiple locations.
• Groom, lead, and mentor team of Call Center agents.
• Develop, implement, train, and manage entire end-to-end customer experience. Our customers include end consumers, corporate clients, and our important driver partners.
• Overhaul existing CS systems, processes, and scripts to bring our CS operations to the next level
• Monitor and report on all CS KPIs
• Provide standard Call-center support and client operations support.
• Work with internal departments to ensure operations are running smoothly
• Work closely with all teams to ensure overall organization success, including Operations, Driver Community, Marketing, Sales, Product, and Finance on all aspects of Singapore operations.
• Potentially work across multiple locations.
Yêu Cầu Công Việc
• Minimum 3 years of experience in a Call Center environment support role with 2 years in a team lead or supervisor role.
• Prior experience managing a team and providing training is essential
• Capable of managing complex customer situations and providing creative solutions
• Speak and write well in English; proficient in a second local language is preferred
• Proficient in MS office applications
• Ability to work independently with little supervision
• Prior experience managing a team and providing training is essential
• Capable of managing complex customer situations and providing creative solutions
• Speak and write well in English; proficient in a second local language is preferred
• Proficient in MS office applications
• Ability to work independently with little supervision
Tại sao ứng viên nên ứng tuyển vào vị trí này
- Opportunities to improve English skills
- Opportunities to gain hands-on experience in cutting-edge technologies.
- Salary review based on performance upon request.
- Fast-tracked career opportunities to lead teams as Carro scales
- 12 Days Annual Leave
- Self Development Fund
- Social Security
- Pantry, Social Gathering
- Transportation Allowance
- Professional, dynamic and open working environment
- Opportunities to gain hands-on experience in cutting-edge technologies.
- Salary review based on performance upon request.
- Fast-tracked career opportunities to lead teams as Carro scales
- 12 Days Annual Leave
- Self Development Fund
- Social Security
- Pantry, Social Gathering
- Transportation Allowance
- Professional, dynamic and open working environment
Quy trình phỏng vấn
2 rounds: HR Interview & Interview with Operations Manager
Thông tin thêm
- Working hours are usually 9.30 to 6.30pm (but we are flexible - work done is more important)
- Prefer candidates from Bukalapak, Tokopedia, OLX
Q&A
1. How many members in Indonesia? - We have a full office in Indonesia (almost 100 staff)
2. What is the address of the office? - Menara Rajawali, Ground Floor Jl. DR Ide Anak Agung Gde Agung, Kawasan Mega Kuningan. Jakarta Selatan 12950
3. The maximum salary can be higher with real potential candidates.
4. Right now the call centre team has 30 people (half in-house and half outsourcing). Planning to up to 80 people half - half.
- Prefer candidates from Bukalapak, Tokopedia, OLX
Q&A
1. How many members in Indonesia? - We have a full office in Indonesia (almost 100 staff)
2. What is the address of the office? - Menara Rajawali, Ground Floor Jl. DR Ide Anak Agung Gde Agung, Kawasan Mega Kuningan. Jakarta Selatan 12950
3. The maximum salary can be higher with real potential candidates.
4. Right now the call centre team has 30 people (half in-house and half outsourcing). Planning to up to 80 people half - half.
Địa Điểm Làm Việc
Online interview via Google Meet
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